CS Center

We're here to help with orders, products, and anything in between.

Contact

• Email: creativetherapynyc@gmail.com
• Hours: Monday–Friday, 10:00–18:00 (excluding public holidays)
• Response time: We aim to reply within 1–2 business days. Enquiries sent over the weekend are answered the following business day.

Please include your order number so we can help you faster.

Order status

Once your order ships you'll receive a tracking link by email. If your tracking hasn't updated after a few business days, contact us and we'll look into it.

Changes & cancellations

Need to change the size, item, or address on an order? Email us as soon as possible. We can usually help before an order is packed, but we can't amend an order once it has shipped.

Returns

For return and refund eligibility and how to start a return, see our Returns & Refunds page.

Still need a hand? Email creativetherapynyc@gmail.com and we'll get back to you.